Returns & Exchanges
If a customer is not fully satisfied with their purchase, we are happy to accept returns and exchanges up to 15 days after the order is received. If 15 days have gone by since delivery, unfortunately we cannot accept a return or offer an exchange. Furthermore, customers will be responsible for all return/exchange shipping costs.
To start a return or exchange, please contact firstname.lastname@example.org with your order number.
At this time, we only accept returns for store credit up to 15 days after the customer receives the product. To be eligible for a return, items must be in the same condition that they received it, unworn or unused, with tags, and in its original packaging. Customers are responsible for all shipping costs on returns.
Unfortunately, we cannot accept returns on sale items or gift cards.
Customers can exchange the original purchase for another product within 15 days of receiving their order. When exchanging for a product of lower value, the balance can only be refunded for store credit. Customers are responsible for all shipping costs on exchanges.
We are unable to accept any returns or exchanges on products that are listed under “Final Sale”.